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At BAER, we still often see surprised expressions when we mention our anti-breakage guarantee. An **anti-breakage guarantee** for taps—where else can you find something like that? We offer it, and we take our promise very seriously. Our goal is to help you enjoy your work and feel confident in the results of your efforts. That’s why we’re constantly working to improve and support our customers. And one of the most important parts of that commitment is our **anti-breakage guarantee**.
We want you to know that if a tap breaks within the first six months of purchase—when used properly and not for commercial purposes—we will replace it **free of charge**. No complicated conditions, no hidden clauses, no exceptions. Just a simple promise: we stand behind our products.
But how does this guarantee really work? Well, let's break it down. The anti-breakage guarantee applies only if the tap breaks during normal use and for its intended purpose. For example, if you're cutting threads on a pipe or a fitting, and the tap breaks due to regular wear and tear, we’ll replace it. However, if the tap was damaged by misuse—like testing it against a trash compactor or accidentally dropping it into Mount Vesuvius while on vacation—we might have to ask a few questions. But don’t worry, we understand that even experienced users can make mistakes, and we’re here to help.
From a legal standpoint, we aren’t required to offer this guarantee. It goes beyond the standard warranty. But it’s not about what we have to do—it’s about what we **want** to do. We take pride in our products and believe in supporting our customers long after they’ve made a purchase. The anti-breakage guarantee is our way of saying: “We’re with you, every step of the way.â€
You might wonder if such a guarantee is risky for us. Well, we do trust our customers, and we also trust the quality of our tools. We use only the best materials, and every tap is crafted with precision and care. We've spent years perfecting our designs so that they are durable, reliable, and built to last. And as a company, we also consider the economics of offering such a guarantee. But the fact that we can offer it at all proves that we believe in our products—and in you.
So why did we create the anti-breakage guarantee in the first place? It started from our passion for tapping. We know that even the best tools can break, and we understand how frustrating that can be. As craftsmen ourselves, we want to help reduce the stress and disappointment that comes with a broken tap. While we can’t eliminate all frustration, we can ensure that you can get back to work quickly with a replacement tool.
We also want to encourage beginners to try tapping without fear. Many people think it’s too complicated or risky. But with our guarantee, we hope to show that thread cutting is accessible to everyone. You don’t need to be a professional—just give it a try, and if things go wrong, we’ll be there to help.
If you ever need to use the anti-breakage guarantee, the best thing to do is contact our customer service team right away. You can reach us by phone, email, or through our **contact form**. Just explain the issue, and if everything checks out, your replacement tap will arrive soon. We’re always here to support you, because your satisfaction is our top priority.